Arjo

The starting point

In the dynamic landscape of healthcare solutions, Arjo stands out as a Mobility Outcome Partner, dedicated to creating programmes that address the unique needs of healthcare institutions. Before working with Plug Software, the team struggled with a lack of transparency at a detailed level between countries. As Fredrik Bladh, Pricing Director at Arjo, puts it: they had “a mere inkling of global activities” and a deficiency in insightful understanding at the granular level.

“Without data, there is no basis for action, potentially resulting in misguided decisions due to a lack of necessary information,” Fredrik says. Arjo previously lacked the tools to address this.

How the collaboration started

The decision to collaborate with Plug Software grew out of a longstanding relationship between Fredrik and Rickard Åkesson, Co-Founder and CEO at Plug Software. In evaluating solutions, Fredrik emphasises the “no-nonsense” approach of Plug Software, which aligned well with Arjo’s need for a swift and effective solution:

“Plug Software has opted for an action-oriented approach. It aligns with the company’s nature, characterised by a lean structure and a swift methodology, facilitating easier decision-making and seamless implementation. This not only translates to a smaller investment, but also allows us to kickstart our initiatives promptly.”

What changed

The collaboration has yielded tangible results: daily control, enhanced decision-making, and improved routines. Fredrik describes the impact as providing “better, daily control” and preventing mistakes in pricing decisions.

“Plug Software has become an integral part of our pricing toolbox, contributing to the implementation, control, and data impact aspects. The platform’s ability to facilitate daily corrections and adjustments has translated into increased efficiency and better control over pricing.”

Plug Software’s flexibility has been a key factor. Arjo has been able to shape the solution according to its specific needs, creating a tool that aligns with the company’s objectives and provides actionable insights. In several countries, Finance Directors have implemented new processes off the back of Plug, and in other regions the platform has improved cross-team collaboration.

Fredrik’s recommendation

His advice to others considering a similar collaboration:

“Don’t make it too big or complicated. Just get started. It’s always challenging with software solutions, initiating the building process. While it’s beneficial to consider long-term scalability before making decisions, sometimes the starting phase becomes excessively prolonged. In my perspective, it’s more advantageous to kickstart the process, and this is where Plug Software enables us.”